Frequently Asked Questions
Everything you need to know about your printing supplies and orders.
Will using compatible ink cartridges void my printer warranty?
No. Under the Magnuson-Moss Warranty Act, it is illegal for a printer manufacturer to void your warranty simply because you used third-party or remanufactured cartridges.
What is the difference between OEM and compatible cartridges?
OEM cartridges are made by the printer manufacturer, while compatible cartridges are brand new units made by third-party manufacturers to meet the same specifications and print quality as the original.
How long do your ink and toner cartridges typically last?
Our cartridges have a shelf life of 18 to 24 months if stored in a cool, dry place away from direct sunlight.
What is your return policy if I am not satisfied?
We offer a 100% Satisfaction Guarantee. If you are not happy with your purchase, you can return it within 365 days for a full refund or replacement.
When will my order ship?
Orders placed before 3:00 PM PST on business days typically ship the same day. Most customers receive their items within 2-5 business days.
What should I do if my printer does not recognize the new cartridge?
Try performing a 'hard reset' by removing the cartridge, turning off the printer, unplugging it for 30 seconds, and then reinstalling the cartridge after restarting.